Remote Implementation Consultant, Client Experience

MaineGuide; Lawrenceville (GA); Hybrid; USD 59,000 - 75,000; Full time

Job summary

Tyler Technologies is hiring an Implementation Consultant, Client Experience to help clients deploy Tyler solutions across state and local government projects. The role combines remote work with on-site engagements in Lawrenceville, GA, requiring travel.

You will gather requirements, map processes, craft configurations, and train users, while mentoring junior staff and collaborating with product and sales teams.

Qualifications

• Bachelor's degree, or comparable work experience.
• Typically, a minimum of three years' experience as an Implementation Consultant or equivalent.
• Strong initiative, interpersonal, collaboration, relationship-building, and customer service experience.
• Proven ability to analyze client processes and translate requirements into software solutions.
• Excellent communication and presentation skills; ability to travel extensively.
• Experience mentoring junior team members is a plus.

Responsibilities

• Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products for complex projects.
• Consult as a knowledge resource on software products/solutions and demonstrate relevant industry/product knowledge to present software features, components, capabilities, and functionality to offer new and creative solutions to meet client needs.
• Identify, define, analyze, and document client business/workflow processes, data, and other systems for the most technical and/or complex projects.
• Define complex software requirements; perform proficient gap analysis; compare client requirements to software capabilities; identify and document any software, system, and/or database issues/constraints and recommend existing and new changes/options to appropriate parties to meet client needs.
• Identify and consult with clients on recommended changes in client work processes as appropriate to ensure efficient software solutions for the client's needs.
• May identify and document complex business/technical requirements/specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• Act as a significant knowledge resource in consulting with the client, the Project Manager, management, technical staff, and other relevant parties; communicate complex technical and business information, requirements, and issues; drive timelines and research new solutions as appropriate to resolve issues.
• Partner closely with software development and management to collaborate on ideas, changes, resolutions, software improvements, etc., as needed.
• Anticipate issues, determine root causes, proactively research, and apply knowledge to resolve new issues and/or the most technical and/or complex issues.
• Contribute significantly to process improvement initiatives. Present new ideas to management on the implementation approach and product improvements. Contribute to the implementation of these recommendations as needed.
• Mentor less experienced implementation team members.
• May assist sales as needed with pre-contract analysis or implementation knowledge as needed.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and the appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation, such as "quick tips" and "how-tos".
• May participate in the annual User Conference. Facilitate user group discussions on assigned modules/topics for the most technical and/or complex functionality.
• Extensive travel to client sites.
• Perform other duties as assigned.

Skills

Client relationship management

Communication

Problem solving

Attention to detail

Travel readiness

Mentoring

Education

Bachelor's degree or comparable work experience

Job description

Tyler Technologies is hiring an Implementation Consultant, Client Experience to help clients deploy Tyler solutions across state and local government projects. The role combines remote work with on-site engagements in Lawrenceville, GA, requiring travel.

You will gather requirements, map processes, craft configurations, and train users, while mentoring junior staff and collaborating with product and sales teams.