Client Experience Implementation Lead

Tyler Technologies, Inc.; Lawrenceville (GA); On-site; USD 59,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. in Lawrenceville, Georgia seeks an Implementation Consultant, Client Experience, to deliver professional services, configure solutions, and educate clients on Tyler software across complex projects.

You will map client processes, analyze data, design requirements, mentor staff, and collaborate with development teams to improve products. Significant travel to client sites is expected.

Qualifications

• Bachelor’s degree or comparable work experience.
• Minimum of three years’ experience as an Implementation Consultant or equivalent.
• Strong initiative, interpersonal and customer service skills in client relationships.

Responsibilities

• Provide professional services, consultation, and education to clients on Tyler software products.
• Identify, analyze, and document client processes and data for complex projects.
• Define software requirements and perform gap analysis to meet client needs.
• Consult with clients on changes to ensure efficient software solutions.
• Mentor less experienced implementation team members.
• Travel extensively to client sites.
• Create client-facing and internal documentation.

Skills

Client relationships

Consulting

Data analysis

Problem solving

Project coordination

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Visio

Job description

Tyler Technologies, Inc. in Lawrenceville, Georgia seeks an Implementation Consultant, Client Experience, to deliver professional services, configure solutions, and educate clients on Tyler software across complex projects.

You will map client processes, analyze data, design requirements, mentor staff, and collaborate with development teams to improve products. Significant travel to client sites is expected.