Cloud Support Engineer II - Public Safety Tech

Axon Enterprise; Arizona; On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Paid parental leave

Fitness programs

Emotional & mental wellness support

Snacks in offices

Job summary

Axon Enterprise is seeking a high-energy Software Support Engineer to help customers using Axon cloud solutions. You will troubleshoot, triage, and resolve escalated issues, collaborating with engineering while maintaining strong customer relationships.

This role requires CJIS background clearance and a proactive, independent work style. You will work with law enforcement and public safety customers, provide frontline support with thorough documentation, and participate in on-call rotations to

Qualifications

• 3+ years of support experience for cloud-based products.
• Experience in Law Enforcement/Public Safety space.
• Strong communication skills with technical and non-technical customers.
• Experience solving complex technical problems and leading support projects.
• Ability to work independently with initiative.
• Must pass a CJIS background check and maintain confidentiality.

Responsibilities

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
• Provide front line support to Axon software customers while logging detailed notes on each interaction.
• Collaborate with customers to determine urgency and priority across engineering teams.
• Research, troubleshoot, diagnose issues across products and systems.
• Follow up to ensure systems are fully functional after troubleshooting.
• Log & provide detailed notes on each interaction; develop KB articles on top issues.
• Participate in an on-call rotation for outage escalations.
• Provide back-up support to other Axon Support teams.

Skills

Cloud support

Customer comunication

CJIS background

Problem solving

Independent worker

Education

Tools

JSON schemas

GitHub

VS Code

Azure Data Studio

SSMS

Job description

Axon Enterprise is seeking a high-energy Software Support Engineer to help customers using Axon cloud solutions. You will troubleshoot, triage, and resolve escalated issues, collaborating with engineering while maintaining strong customer relationships.

This role requires CJIS background clearance and a proactive, independent work style. You will work with law enforcement and public safety customers, provide frontline support with thorough documentation, and participate in on-call rotations to