Remote SaaS Implementation Analyst II

Axon; Clifton (TX); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary with 401k matching

Medical, Dental, Vision plans

Paid parental leave

Learning & Development programs

Wellness and fitness programs

Job summary

Axon is hiring a Business Analyst to partner with public safety agencies, translating operational needs into configurable SaaS solutions on a leading public safety platform. This role supports two tracks: consultative customer partnerships or technical building, with opportunities to influence multi-department initiatives.

You will collaborate with cross-functional teams, capture requirements, and drive meaningful outcomes while navigating a fast-paced environment.

Qualifications

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2–3+ years of relevant SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking; can make hard tradeoff assessments.
• Self-starter who thrives with problem solving and embraces ambiguity.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a CJIS background check and maintain confidential information.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions, evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

Skills

SaaS implementation

Technical delivery

Coding knowledge

Problem solving

Education

Bachelor in Business, Operations, CS, or Engineering

Tools

CJIS background check

Security/compliance awareness

Job description

Axon is hiring a Business Analyst to partner with public safety agencies, translating operational needs into configurable SaaS solutions on a leading public safety platform. This role supports two tracks: consultative customer partnerships or technical building, with opportunities to influence multi-department initiatives.

You will collaborate with cross-functional teams, capture requirements, and drive meaningful outcomes while navigating a fast-paced environment.