Remote SaaS Implementation Analyst II

Axon; Texas; Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon is hiring a Business Analyst to partner with public safety agencies, translating customer needs into actionable software configurations and project deliverables. You’ll work in a cross-functional team to design, test, and deliver solutions that enable mission-critical outcomes.

Remote-based role from Albany, NY or Fairfax, VA with travel up to 60%. You’ll collaborate with Product, Solutions Architects, and Project Managers to ensure successful deployments and measurable impact.

Qualifications

• Bachelor degree or equivalent in a relevant field.
• 2–3+ years SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking and hard tradeoff assessments.
• Self-starter who thrives with problem-solving and embraces ambiguity.
• Willingness to join forces across multiple departments for company-wide initiatives.
• Technical delivery experience and/or coding language knowledge.
• Must pass a CJIS background check and maintain confidentiality.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions evaluating alternatives and delivering results that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot challenges, and ensure environment continuity.

Skills

SaaS implementation

Law enforcement

Process improvement

Change management

Requirements gathering

Analytical thinking

Ambiguity tolerance

Cross-functional

Technical delivery

Education

Bachelor degree or equivalent

Job description

Axon is hiring a Business Analyst to partner with public safety agencies, translating customer needs into actionable software configurations and project deliverables. You’ll work in a cross-functional team to design, test, and deliver solutions that enable mission-critical outcomes.

Remote-based role from Albany, NY or Fairfax, VA with travel up to 60%. You’ll collaborate with Product, Solutions Architects, and Project Managers to ensure successful deployments and measurable impact.