Remote Identity Verification & Recovery Specialist

PingWind; United States; Remote; USD 66,000 - 92,000; Full time

Benefits offered by this job

Eleven Federal Holidays

Paid Time Off accrued each pay period

Parental Leave

Medical, Dental and Vision Insurance

401k with matching

Job summary

PingWind, Inc. is seeking an IDV/IDAR Specialist to support external users of the FSA IAM systems in a remote capacity.

The role handles verification and account recovery processes, assisting via dedicated mailboxes and ensuring secure handling of user data to enable access to FSA applications. You will review identity documents, update case notes in the PAS Admin Tool, and maintain records for reporting while coordinating with internal teams on fraud analytics.

Qualifications

• Strong attention to detail when reviewing identity documents and user information.
• Excellent customer service and communication skills.
• Ability to handle sensitive PII securely and confidentially.
• Good organizational skills to manage multiple cases and deadlines.
• Basic understanding of identity verification and account recovery processes.
• Proficiency with email systems, admin tools, and simple data entry.
• Ability to follow detailed procedures while exercising good judgment on case handling.
• Team-oriented with willingness to support peak periods and after-hours needs.
• Clear written communication for case notes, notifications, and updates to users and team members.

Responsibilities

• Monitor and respond to emails in FSA ID Verify and ID Verification mailboxes.
• Process identity documents and review information for accuracy.
• Update PAS Admin Tool case notes and close cases after verification.
• Manage user identity data and support fraud analysis reporting.
• Support content updates, access reporting, and token management for support.

Skills

Attention to detail

Customer service

PII handling securely

Organizational skills

Written communication

Teamwork

Procedural compliance

Multitasking

Communication with external users

Education

Associates Degree

Tools

PAS Admin Tool

Email systems

Admin tools

Data entry

Job description

PingWind, Inc. is seeking an IDV/IDAR Specialist to support external users of the FSA IAM systems in a remote capacity.

The role handles verification and account recovery processes, assisting via dedicated mailboxes and ensuring secure handling of user data to enable access to FSA applications. You will review identity documents, update case notes in the PAS Admin Tool, and maintain records for reporting while coordinating with internal teams on fraud analytics.