IDV / IDAR Specialist

PingWind; United States; On-site; USD 66,000 - 92,000; Full time

Benefits offered by this job

Eleven Federal Holidays

Paid Time Off accrued each pay period

Parental Leave

Medical, Dental and Vision Insurance

401k with matching

Job summary

PingWind, Inc. is seeking an IDV/IDAR Specialist to support external users of the FSA IAM systems in a remote capacity.

The role handles verification and account recovery processes, assisting via dedicated mailboxes and ensuring secure handling of user data to enable access to FSA applications. You will review identity documents, update case notes in the PAS Admin Tool, and maintain records for reporting while coordinating with internal teams on fraud analytics.

Qualifications

• Strong attention to detail when reviewing identity documents and user information.
• Excellent customer service and communication skills.
• Ability to handle sensitive PII securely and confidentially.
• Good organizational skills to manage multiple cases and deadlines.
• Basic understanding of identity verification and account recovery processes.
• Proficiency with email systems, admin tools, and simple data entry.
• Ability to follow detailed procedures while exercising good judgment on case handling.
• Team-oriented with willingness to support peak periods and after-hours needs.
• Clear written communication for case notes, notifications, and updates to users and team members.

Responsibilities

• Monitor and respond to emails in FSA ID Verify and ID Verification mailboxes.
• Process identity documents and review information for accuracy.
• Update PAS Admin Tool case notes and close cases after verification.
• Manage user identity data and support fraud analysis reporting.
• Support content updates, access reporting, and token management for support.

Skills

Attention to detail

Customer service

PII handling securely

Organizational skills

Written communication

Teamwork

Procedural compliance

Multitasking

Communication with external users

Education

Associates Degree

Tools

PAS Admin Tool

Email systems

Admin tools

Data entry

Job description

Location: Remote
Required Clearance: Public Trust
Required Education: Associates Degree
Required Experience: 4 years

Position Description

The IDV / IDAR Specialist handles identity verification (IDV) and identity account recovery (IDAR) processes for external users of the FSA IAM systems. This role manages customer support through dedicated mailboxes, processes verification and recovery cases, ensures accurate handling of user information, and supports seamless access to FSA applications and services.

Responsibilities

The specialist monitors and responds to emails in key support mailboxes such as FSA ID Verify and ID Verification, assisting external users who need manual identity verification or account recovery. They process user-submitted identity documents, review information for accuracy, update case notes in the PAS Admin Tool, and close cases once verified. The role includes managing data related to user identities, supporting internal data sharing for fraud analysis, ensuring unique user identifiers and critical user information are properly handled, and maintaining accurate records for reporting. Additional responsibilities involve supporting content updates, access and use reporting, network-related user data capture, edge protection measures, analytic tagging or dynamic error messaging, application-specific information, and AIMS token management where needed for customer support.

Required Qualifications

• Strong attention to detail when reviewing identity documents and user information
• Excellent customer service and communication skills for interacting with external users
• Ability to handle sensitive personally identifiable information (PII) securely and confidentially
• Good organizational skills to manage multiple cases, mailboxes, and deadlines
• Basic understanding of identity verification and account recovery processes
• Proficiency with email systems, admin tools, and simple data entry
• Ability to follow detailed procedures while exercising good judgment on case handling
• Team-oriented with willingness to support peak periods and after-hours needs
• Clear written communication for case notes, notifications, and updates to users and team members

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

www.PingWind.com

Our benefits include:

• Eleven Federal Holidays
• Paid Time Off accrued each pay period
• Parental Leave
• Three medical plan choices with generous employer contribution
• Dental and Vision Insurance
• Company paid Short-Term and Long-Term Disability
• Company paid Life and AD&D Insurance
• 401k with competitive matching and vesting schedule
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Medical, Dependent Care and Commuter Flexible Spending Accounts
• Employee Assistance Program
• Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
• 529 College Savings Plan
• Legal Insurance
• Pet Insurance

Veterans are encouraged to apply

Salary Range

$66k-$92K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law