Remote Tier 2 IAM Help Desk Specialist

Socket.dev; United States; Remote; USD 66,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

401k Matching

Paid Holidays

Parental Leave

Education assistance

Job summary

PingWind, Inc. is seeking a mid-level Help Desk Support Agent to provide Tier 2 IAM help desk support for a federal program serving the U.S. Department of Education's Federal Student Aid office.

The role requires 4 years of federal help desk experience and an Associate's Degree, with a remote work setup and Public Trust clearance requirements. The candidate will handle account access issues, password resets, and identity verification across PAS and AIMS, coordinating with Tier 1 teams and SMEs

Qualifications

• Associate's degree required.
• 4 years of federal help desk experience.
• Experience with identity verification and IAM.

Responsibilities

• Provide Tier 2 help desk support for identity access management across PAS and AIMS.
• Assist users with account access, authentication, and identity recovery issues.
• Collaborate with FSA and Data Center teams to troubleshoot IAM incidents.
• Develop and share troubleshooting guidelines to improve first-contact resolution.

Skills

IAM support

Tier 2 support

Customer service

Identity verification

Education

Associate's Degree

Tools

PAS Platform

AIMS Platform

Job description

PingWind, Inc. is seeking a mid-level Help Desk Support Agent to provide Tier 2 IAM help desk support for a federal program serving the U.S. Department of Education's Federal Student Aid office.

The role requires 4 years of federal help desk experience and an Associate's Degree, with a remote work setup and Public Trust clearance requirements. The candidate will handle account access issues, password resets, and identity verification across PAS and AIMS, coordinating with Tier 1 teams and SMEs