Remote/Hybrid Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Seffner (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and sick time

Professional growth opportunities

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, drive retention, and support new opportunities. The role coordinates daily admin tasks, resolves issues, and ensures accuracy across policy administration, billing, claims, and renewals.

You will lead the account management team, maintain carrier relationships, and deliver proactive service while upholding IOA values in a collaborative, growth-oriented environment.

Qualifications

• 3–5 years of account management experience, or 5+ years in insurance.
• Strong knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in MS Office.

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Customer service

Insurance knowledge

MS Office

Communication

Education

High School Diploma

CIC or equivalent (preferred)

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, drive retention, and support new opportunities. The role coordinates daily admin tasks, resolves issues, and ensures accuracy across policy administration, billing, claims, and renewals.

You will lead the account management team, maintain carrier relationships, and deliver proactive service while upholding IOA values in a collaborative, growth-oriented environment.