Remote Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Denton (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid holidays

401K with employer match

Career progression

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business development. The role supports hybrid work (1 day in-office) or fully remote for eligible time zones.

The position emphasizes policy administration, renewals, billing, and claims analysis, while guiding the account management team to deliver proactive, service-oriented solutions. IOA values integrity and professional growth.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity and ensure timely completion.
• Communicate workload status to the account team.
• Deliver excellent service and anticipate needs.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

Team leadership

Problem solving

Analytical skills

Education

Active P&C license

CIC or equivalent

High School Diploma

Tools

MS Office

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business development. The role supports hybrid work (1 day in-office) or fully remote for eligible time zones.

The position emphasizes policy administration, renewals, billing, and claims analysis, while guiding the account management team to deliver proactive, service-oriented solutions. IOA values integrity and professional growth.