Remote Account Manager, Commercial Insurance - Construction

Insurance Office of America; Massachusetts; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive teammates and work-life-b平l

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a designated book of business and support new client acquisition. The role involves coordinating daily administrative tasks, handling policy administration, billing, and renewals, and ensuring accuracy across systems.

The candidate will lead a team, maintain technical competence, and deliver proactive service to clients while aligning with IOA's values and policies.

Qualifications

• 3-5 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Insurance knowledge

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a designated book of business and support new client acquisition. The role involves coordinating daily administrative tasks, handling policy administration, billing, and renewals, and ensuring accuracy across systems.

The candidate will lead a team, maintain technical competence, and deliver proactive service to clients while aligning with IOA's values and policies.