Remote HVAC Support Specialist — Expert Troubleshooter

Bosch USA; Charleston (SC); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision plans

Health Savings Account (HSA)

401(k) with employer match

Paid time off

Job summary

Bosch USA in Charleston is seeking a knowledgeable HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial HVAC systems. You will support contractors, engineers, and homeowners with timely, accurate technical solutions.

The role requires 3+ years in HVAC technical support, strong knowledge of heat pumps and geothermal systems, and the ability to travel for training or service support. Hybrid work options available.

Qualifications

• 3+ years of hands-on HVAC technical support or related role.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal.
• High School diploma or equivalent required; relevant certifications such as NATE, EPA certification are a plus.
• Technical knowledge of piping, hydronics, wiring, controls, and heat pumps.
• Excellent problem-solving skills, initiative, and a customer-oriented approach.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues.
• Assist with new product introductions by reviewing technical materials and developing documentation and training resources.
• Represent the company in complaint resolution and technical investigations, providing root cause analysis feedback.
• Maintain detailed records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including travel domestically and internationally for training or service support.

Skills

HVAC troubleshooting

Customer service

Technical communication

Problem-solving

MS Office

Education

High School diploma

NATE certification

EPA certification

Tools

MAS500

SM+

MS Office

Job description

Bosch USA in Charleston is seeking a knowledgeable HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial HVAC systems. You will support contractors, engineers, and homeowners with timely, accurate technical solutions.

The role requires 3+ years in HVAC technical support, strong knowledge of heat pumps and geothermal systems, and the ability to travel for training or service support. Hybrid work options available.