HVAC Solutions Specialist - Remote & Travel

Bosch USA; Dallas (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) retirement plan

HSA

Paid time off

Job summary

Bosch USA is seeking a knowledgeable HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.

Key responsibilities include troubleshooting via phone/email, collaborating with Product Management and Quality

Qualifications

• 3+ years of hands-on HVAC technical support or similar role.
• Strong understanding of HVAC systems: Air-to-Air, Water Source, and Geothermal.
• High School diploma or equivalent; certifications such as NATE/EPA are a plus.
• Proficient with Microsoft Office; ability to document technical information clearly.

Responsibilities

• Provide troubleshooting and applications support via phone and email.
• Collaborate with Product Management, Quality, and Warranty teams to resolve issues.
• Assist with new product introductions by reviewing materials and creating training materials.
• Maintain detailed records of customer interactions and communications.
• Occasional on-site visits and domestic/international travel for training or service.

Skills

HVAC

Technical Support

Customer Service

Problem Solving

Communication

Documentation

Education

High School Diploma or equivalent

NATE/EPA certification (a plus)

Tools

MAS500

SM+

Job description

Bosch USA is seeking a knowledgeable HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.

Key responsibilities include troubleshooting via phone/email, collaborating with Product Management and Quality