HVAC Specialist: Water Source & Geothermal (Hybrid)

Bosch USA; Albuquerque (NM); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

HSA

401(k) retirement plan with employer 4

Job summary

Bosch USA is seeking a knowledgeable HVAC Specialist to provide expert troubleshooting and applications support for residential and commercial systems, including water-source heat pumps, geothermal, and air conditioning.

You will work with contractors, dealers, engineers, architects, and homeowners, support field travel domestically and internationally, and may work from office or home with after-hours support as needed.

Qualifications

• 3+ years of HVAC technical support or related role.
• Strong understanding of HVAC systems including Air-to-Air, Water Source, and Geothermal in residential and commercial environments.
• High School diploma or equivalent; NATE/EPA certifications a plus.
• Technical knowledge of piping, hydronics, wiring, controls, and related HVAC components.
• Excellent problem-solving, initiative, and customer-oriented approach.
• Strong communication and collaboration skills; able to work independently.
• Proficient with Microsoft Office; MAS500/SM+ experience a plus.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on HVAC systems.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns to resolve issues and drive improvement.
• Assist with new product introductions by reviewing technical materials and developing documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations with detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including travel domestically and internationally for training or service support.
• Share expertise with peers and assist with their technical development.
• Maintain flexibility to provide after-hours support during critical rollouts or escalations.
• Work from either the office or home using company systems as directed by supervisor.

Skills

HVAC knowledge

Customer-focused

Problem-solving

Communication

Organizational skills

Independent & team

Education

High School diploma or equivalent

NATE certification

EPA certification

Tools

MAS500

SM+

Job description

Bosch USA is seeking a knowledgeable HVAC Specialist to provide expert troubleshooting and applications support for residential and commercial systems, including water-source heat pumps, geothermal, and air conditioning.

You will work with contractors, dealers, engineers, architects, and homeowners, support field travel domestically and internationally, and may work from office or home with after-hours support as needed.