HVAC Specialist - Water Source/Geothermal (Hybrid)

SmartRecruiters, Inc.

Canton Charter Township (MI)

Hybrid

USD 65,000 - 80,000

Full time

46 hours ago

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Benefits offered by this job

Health, dental, vision plans

Health Savings Account (HSA)

401(k) retirement plan with employer 2

Wellness programs

Paid time off

Job summary

Bosch Thermotechnology Corp. is seeking an experienced HVAC Specialist to provide expert phone and email-based troubleshooting and applications support for water source heat pumps, geothermal, and related systems in residential and commercial settings.

You will assist contractors, dealers, engineers, architects, and homeowners with timely, accurate technical guidance, while coordinating with product, quality, and warranty teams. Domestic and international travel may be required.

Qualifications

3+ years in HVAC technical support or related role.
Strong understanding of Water Source Heat Pumps, Geothermal systems.
High School diploma or equivalent; NATE/EPA certifications are a plus.
Technical knowledge of HVAC control wiring, piping, and hydraulics.
Excellent problem-solving, communication, and customer focus.

Responsibilities

Provide troubleshooting and applications support via phone and email.
Collaborate with Product Management, Quality, and Warranty teams to resolve issues.
Assist with new product introductions and training materials.
Lead root cause analysis and document technical investigations.
Maintain detailed records of customer interactions and emails.
Occasional on-site field troubleshooting and travel.
Support peers with knowledge transfer and mentorship.
Provide after-hours support during critical rollouts or escalations.
Work from office or home per supervisor guidance.