Remote HVAC Specialist: Water Source & Geothermal

Bosch USA; Nashville (TN); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Parental leave

Life insurance

Disability insurance

Job summary

Bosch USA in Nashville seeks a knowledgeable HVAC Specialist to provide phone and email troubleshooting and applications support for residential and commercial systems. You will assist contractors, dealers, engineers, architects, and homeowners with timely, accurate technical solutions.

You will collaborate with Product Management, Quality, and Warranty teams; participate in new product introductions; occasional domestic and international travel; and after-hours support during rollouts.

Qualifications

• 3+ years in HVAC technical support or related role.
• Strong knowledge of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal.
• High School diploma; EPA/NATE certification is a plus.
• Excellent problem-solving and customer-oriented approach.
• Strong communication and teamwork abilities.
• Proficiency with Microsoft Office; MAS500/SM+ experience a plus.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on a variety of HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
• Support peers by sharing expertise and assisting with their technical development.
• Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
• Work from either the office or home using company systems as directed by your supervisor.

Skills

HVAC troubleshooting

Customer communication

Technical knowledge

Independent and team work

Education

High School diploma

NATE/EPA certification (bonus)

Tools

MAS500

Job description

Bosch USA in Nashville seeks a knowledgeable HVAC Specialist to provide phone and email troubleshooting and applications support for residential and commercial systems. You will assist contractors, dealers, engineers, architects, and homeowners with timely, accurate technical solutions.

You will collaborate with Product Management, Quality, and Warranty teams; participate in new product introductions; occasional domestic and international travel; and after-hours support during rollouts.