HVAC Specialist: Water Source & Geothermal Expert

BOSC; Chicago Heights (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Health savings accounts (HSA)

401(K) retirement plan with employer 1

Wellness programs

Life insurance

Long term disability insurance

Paid time off

Parental leave

Job summary

Bosch Thermotechnology Corp. in the United States seeks an HVAC Specialist to support water-source heat pumps, geothermal, and related systems. You’ll troubleshoot via phone and email, assist contractors and homeowners, and contribute to product documentation and training materials.

Occasional on-site travel domestically and internationally may be required. The role combines office work with at-home flexibility, with a base salary of $65,000–$80,000 plus comprehensive benefits.

Qualifications

• 3+ years of hands-on experience in HVAC technical support or a related role.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal.
• Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including travel domestically and internationally for training or service support.

Skills

HVAC troubleshooting

Water Source Heat Pumps

Geothermal systems

Customer support

Microsoft Office

Excel

Education

High School diploma or equivalent

NATE certification (optional)

EPA certification (optional)

Tools

MAS500

SM+

Job description

Bosch Thermotechnology Corp. in the United States seeks an HVAC Specialist to support water-source heat pumps, geothermal, and related systems. You’ll troubleshoot via phone and email, assist contractors and homeowners, and contribute to product documentation and training materials.

Occasional on-site travel domestically and internationally may be required. The role combines office work with at-home flexibility, with a base salary of $65,000–$80,000 plus comprehensive benefits.