Remote HR Service Partner — Impactful, Flexible Hours

Veralto; Waltham (MA); Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Remote work model

Competitive salary

Flexible hours

Structured onboarding and training

Career development and coaching

Collaborative team environment

Job summary

Veralto is seeking a Sr. HR Service Partner to join our HR Shared Services team. This role focuses on delivering efficient, high-quality HR services, managing case workloads, and ensuring standardized processes across the organization.

You will support associates and leaders, supervise knowledge base improvements, and contribute to continuous improvement initiatives while operating in a remote-friendly environment with strong collaboration across our global network.

Qualifications

• Bachelor-level degree or equivalent.
• 3–5 years HR experience, preferably in shared services.
• Solid understanding of HR policies and regulatory requirements.

Responsibilities

• Become the first point of contact for HR inquiries from associates and leaders.
• Log and manage tickets/cases in the case management system.
• Guide users on self-service tools and knowledge base content.
• Ensure SLAs and service quality standards are met with high accuracy.
• Escalate unresolved cases to Tier 3 and SMEs as needed.
• Support continuous improvement initiatives within HR operations.

Skills

HR policies

CRM tools

JIRA

HRIS

Data analysis

Communication

Education

College degree

Tools

Workday

SAP

Oracle

Job description

Veralto is seeking a Sr. HR Service Partner to join our HR Shared Services team. This role focuses on delivering efficient, high-quality HR services, managing case workloads, and ensuring standardized processes across the organization.

You will support associates and leaders, supervise knowledge base improvements, and contribute to continuous improvement initiatives while operating in a remote-friendly environment with strong collaboration across our global network.