Remote HR Service Partner – Americas | Process Excellence

Veralto; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote work model

Competitive salary

Attractive benefits

Flexible working hours

Structured onboarding and training

Career development and coaching机会

A collaborative and supportive team环境

Job summary

Veralto is seeking a Sr. HR Service Partner to join the HR Shared Services team. You will deliver consistent, high-quality HR services to associates and leaders, focusing on operational excellence and accurate HR processes.

You will manage case work, use knowledge bases, and train Tier 1 partners while ensuring policy adherence and continuous improvement across HR operations. This role supports a global workforce with remote capabilities.

Qualifications

• College Degree
• 3–5 years HR experience, preferably in a shared services environment
• Fluent in English and Portuguese; Spanish preferred for the Americas region
• Solid understanding of HR policies and regulatory requirements
• Experience with HRIS systems (Workday, SAP, Oracle)
• Experience logging and managing tickets/cases in a system (CRM tools, JIRA)
• Strong analytical mindset and ability to spot trends and drive improvements
• Strong communication and problem-solving skills

Responsibilities

• Serve as the first point of contact for HR inquiries from associates and leaders
• Manage case load in the case management system for level 2 transactions such as Preboarding, Severance
• Log and manage tickets/cases in the system
• Guide users on self-service tools and knowledge base content
• Provide updates and support knowledge base articles and process documentation
• Ensure SLAs and service quality standards are met with high accuracy
• Escalate unresolved or complex cases to Tier 3 and SMEs as needed
• Handle confidential matters and resolve escalated cases
• Contribute to continuous improvement initiatives within HR operations
• Coach and train Tier 1 Service Partners

Skills

Bilingual English/Portuguese

Strong analytical mindset

Strong communication

Problem solving

Education

College Degree

Tools

JIRA

Workday

SAP

Oracle

Job description

Veralto is seeking a Sr. HR Service Partner to join the HR Shared Services team. You will deliver consistent, high-quality HR services to associates and leaders, focusing on operational excellence and accurate HR processes.

You will manage case work, use knowledge bases, and train Tier 1 partners while ensuring policy adherence and continuous improvement across HR operations. This role supports a global workforce with remote capabilities.