Remote HR Operations Associate – Client-Facing

Blackwell HR; Maryland City (MD); Remote; USD 70,000 - 78,000; Full time

Benefits offered by this job

Salary 70k-78k

Benefits + 401(k)

PTO + holidays

Fully remote

Culture driven by values

Job summary

Blackwell HR, a woman-founded HR consulting group based in Wilmington, Delaware, seeks a hands-on HR generalist to support multiple client organizations. You will handle payroll, benefits administration, employee relations, onboarding, and HR documentation across several clients, gaining exposure to diverse industries while working remotely and collaborating with a small, client-facing team.

The role is full-time, W2, with a base salary of 70,000–78,000 USD, plus full benefits, PTO, and 401(k)

Qualifications

• 3+ years of HR experience, preferably in an HR generalist, HR operations, or client-facing role.
• Experience supporting a small business, nonprofit, startup, or lean HR team is a plus.
• Working knowledge of core HR functions, such as payroll, benefits administration, employee documentation, onboarding, recruiting, and employee relations.
• Hands-on experience with payroll processing and HRIS systems. Experience with platforms such as ADP, Paycom, Paylocity, Workday, Gusto, Rippling, or similar systems is a plus.
• Strong attention to detail and a commitment to accuracy, confidentiality, and follow-through.
• Clear written and verbal communication skills, including the ability to communicate professionally with employees, managers, and senior leaders.
• Strong organizational and time management skills, with the ability to manage multiple clients, deadlines, and priorities.
• Comfort working independently in a remote environment while collaborating with a team.
• A bachelor's degree or equivalent combination of education and experience preferred.

Responsibilities

• Support client relationships: Serve as a point of contact for routine HR questions, respond to client needs, and partner with HR Principals on more complex situations.
• Process payroll: Manage payroll processing for assigned clients, including multi-state employees and 1099 contractors, time and attendance, payroll deductions, tax-related requirements, and pre- and post-payroll reporting.
• Administer benefits: Coordinate benefits enrollment and ongoing administration, process employee changes, troubleshoot routine issues, and elevate complex questions when needed.
• Document document document: Create and maintain employee communications, policies, procedures, notices, and other HR documents that are accurate, clear, and appropriate for each client.
• Support employee relations: Help clients navigate routine employee questions and workplace matters, recognizing when a situation requires additional guidance from an HR Principal.
• Assist with projects: Support initiatives such as recruiting, onboarding, performance management, employee engagement, and other client HR programs.
• Maintain HR systems and records: Keep employee information, HRIS data, benefits records, and documentation organized, accurate, and up to date.
• Improve how work gets done: Identify opportunities to make recurring processes more efficient, recommend improvements, and help implement better ways of working.

Skills

HR Generalist

Payroll

Benefits Administration

Employee Relations

HRIS Systems

Remote Work

Education

Bachelor’s degree or equivalent

Tools

ADP

Paycom

Paylocity

Workday

Gusto

Rippling

Job description

Blackwell HR, a woman-founded HR consulting group based in Wilmington, Delaware, seeks a hands-on HR generalist to support multiple client organizations. You will handle payroll, benefits administration, employee relations, onboarding, and HR documentation across several clients, gaining exposure to diverse industries while working remotely and collaborating with a small, client-facing team.

The role is full-time, W2, with a base salary of 70,000–78,000 USD, plus full benefits, PTO, and 401(k)