Remote HPC Service Delivery Manager

General Dynamics Information Technology, Inc.; United States; Remote; USD 149,000 - 201,000; Full time

Benefits offered by this job

Medical plan options

401(k) plan with company match

Flexible schedule

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks an HPC Service Delivery Manager to lead technical operations for large-scale computing clusters, storage systems, and specialized software stacks. You will drive end-to-end delivery, reliability, and optimization of HPC environments.

You will oversee incident response, SLA adherence, and cross-functional coordination with engineering and support teams, applying ITIL frameworks and strong technical writing to contract deliverables. U.S.

Qualifications

• Bachelor's degree in CS, IT, business or engineering.
• 10+ years of deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms.
• Experience in IT service management, technical operations or project management.
• ITIL 4 Foundation, PMP, or Six Sigma certifications.

Responsibilities

• Infrastructure Operations Oversight: Monitor daily performance, track system bottlenecks, and manage compute clusters, job schedulers, and parallel file systems.
• SLA & Vendor Management: Ensure service level agreements (SLAs), uptime commitments, and vendor contracts are consistently met.
• Compliance & Security: Maintain data privacy, regulatory standards, and internal security policies across high-performance environments.
• SLA & KPI Management: Track and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to meet or exceed client expectations.
• Client Relationship: Serve as the primary point of contact for client communication, escalations, service reviews, and feedback.
• Incident & Problem Resolution: Coordinate responses to major operational issues, manage root-cause analysis, and minimize downtime.
• Cross-Functional Coordination: Work with engineering, support desks, and operations to align service delivery with contract requirements.
• Continuous Improvement: Use ITIL to streamline processes and upgrade service quality.
• Technical Writing and Technical Report Review: Use expertise to review and develop contract deliverables.

Skills

Communication

High-Performance Computing

IT Services

IT Service Management ITSM

US Citizenship

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Job description

General Dynamics Information Technology, Inc. seeks an HPC Service Delivery Manager to lead technical operations for large-scale computing clusters, storage systems, and specialized software stacks. You will drive end-to-end delivery, reliability, and optimization of HPC environments.

You will oversee incident response, SLA adherence, and cross-functional coordination with engineering and support teams, applying ITIL frameworks and strong technical writing to contract deliverables. U.S.