Hybrid Service Delivery Manager – Cloud & Data Center Ops

General Dynamics Information Technology, Inc.

Arlington (VA)

Hybrid

USD 128,000 - 173,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

General Dynamics Information Technology, Inc. in Arlington, VA is seeking a Service Delivery Manager for an Infrastructure Services Contract. The role leads 140+ technical resources across data center stacks, ensuring delivery, security and performance while aligning with business needs.

This hybrid position offers remote work and periodic on-site meetings. The candidate will manage enterprise IT services, provide guidance to product owners, mentor teams and oversee program budgets, schedules

Qualifications

Bachelor’s degree or additional 4 years of experience required.
10+ years of related IT experience.
8+ years ITSM experience focused on cloud-based managed services.
Current PMP and ITIL 4/ITIL 5 Foundation certifications required.
Experience with large federal customers and multi-data center environments.
US Citizenship required.

Responsibilities

Manage relationships with key business customers and align IT services to business needs.
Provide input to Product Owner on strategy and backlog prioritization.
Mentor and guide team members; lead recruitment and hiring.
Direct all program phases from inception through completion.
Oversee cost, schedule and technical performance of programs.
Coordinate proposals, budgets and contract terms.
Act as primary customer contact for program activities and reviews.
Define design concepts and engineering efforts for R&D and integration.
Develop new business opportunities with the customer.