Federal IT Service Delivery Director

General Dynamics Information Technology, Inc.; Merrifield (VA); Hybrid; USD 170,000 - 230,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Technical Service Delivery Director to lead a dynamic portfolio within our Federal Civilian division.

You will supervise multiple teams, guide technical program delivery, and ensure alignment with contract requirements and client objectives, with a focus on cloud, modernization, and emerging technologies. The role emphasizes leadership, market-facing growth, and high-level program governance, reporting to the VP of Programs, with a

Qualifications

• Bachelor's degree required.
• 15+ years of professional experience, including service delivery excellence.
• Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery.

Responsibilities

• Lead program teams for successful execution, organic growth, and strong service delivery.
• Direct program activities to meet client and organization objectives and coordinate with clients to negotiate tasks and ensure compliance with contract requirements.
• Develop and monitor plans, schedules, and performance metrics to drive program success and high CPARs.

Skills

IT Leadership

IT Service Delivery

Technical Services

Education

Bachelor's degree

Job description

General Dynamics Information Technology, Inc. is seeking a Technical Service Delivery Director to lead a dynamic portfolio within our Federal Civilian division.

You will supervise multiple teams, guide technical program delivery, and ensure alignment with contract requirements and client objectives, with a focus on cloud, modernization, and emerging technologies. The role emphasizes leadership, market-facing growth, and high-level program governance, reporting to the VP of Programs, with a