Remote HPC/AI District Service Leader

Hewlett Packard Enterprise Company; Sacramento (CA); Remote; USD 124,000 - 251,000; Full time

Benefits offered by this job

Remote work option

Competitive salary

Job summary

Hewlett Packard Enterprise Company is seeking a District Service Manager for HPC/AI to lead on-site and remote teams delivering trusted service. You will coordinate customer escalations, drive process improvements, manage SLAs, and align staffing with budgets and revenue targets across multiple field sites.

The ideal candidate has 5–10 years in technical customer support with strong managerial skills, and 3–10 years leading small to medium teams.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar.
• Experience in a dynamic environment / adaptable to change / receptive to constructive feedback.

Responsibilities

• Direct manager of site team personnel across multiple field sites (typically 1-6 sites, 10-25 people including site leads).
• Recruit and support development of direct staff members and provide coaching and leadership.
• Manage administrative activities such as performance reviews, payroll, time off, and promotion nomination packages.
• Establish and manage relationships with customers and sales teams; travel ~35% to sites.

Skills

Team leadership

Customer support

Relationship management

Strategic planning

Education

Bachelor's degree

Job description

Hewlett Packard Enterprise Company is seeking a District Service Manager for HPC/AI to lead on-site and remote teams delivering trusted service. You will coordinate customer escalations, drive process improvements, manage SLAs, and align staffing with budgets and revenue targets across multiple field sites.

The ideal candidate has 5–10 years in technical customer support with strong managerial skills, and 3–10 years leading small to medium teams.