Remote HPC & AI District Services Manager

Hewlett Packard Enterprise; California City (CA); Remote; USD 115,000 - 218,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a District Service Manager for HPC/AI to lead on-site and remote service delivery. The role focuses on planning, directing, and monitoring technical teams, managing escalations, and ensuring SLA adherence across multiple field sites.

The position emphasizes leadership, collaboration with sales, and travel to client sites. Ideal candidates have 5–10 years of customer-support leadership in technical settings, with experience managing small to medium

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
• Experience in a dynamic environment / adaptable to change / receptive to constructive feedback
• 360-degree relationship and communication to peers, junior staff, leaders, and customers

Responsibilities

• Plan, direct, and monitor operational/tactical activities of technical on-site team.
• Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team
• Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
• Responsible for the full understanding of the service contract and associated terms and conditions.
• Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction
• Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs)
• Regularly visit sites to field teams and customers (approximately 35% travel)
• Establish and maintain close collaborative relationship with the sales account team and stakeholders.
• Direct manager of site team personnel across multiple field sites (typically 1-6 sites, 10-25 people including site leads)
• Recruit and support development of direct staff members.
• Provide coaching and leadership to assigned technical staff.
• On-board new team members general needs (e.g. HPE IT, payroll, benefits, leave, etc.)

Education

Bachelor's degree preferred

Job description

Hewlett Packard Enterprise (HPE) is seeking a District Service Manager for HPC/AI to lead on-site and remote service delivery. The role focuses on planning, directing, and monitoring technical teams, managing escalations, and ensuring SLA adherence across multiple field sites.

The position emphasizes leadership, collaboration with sales, and travel to client sites. Ideal candidates have 5–10 years of customer-support leadership in technical settings, with experience managing small to medium