Remote HPC & AI District Service Leader

Hewlett Packard Enterprise; California; Remoto; USD 115.000 - 251.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Health benefits

Descrizione del lavoro

Hewlett Packard Enterprise is seeking a District Service Manager for its HPC/AI business. This remote/teleworker role will guide on-site teams, coordinate escalations, and drive improvements to meet SLA and customer-satisfaction targets.

You will manage a multi-site team (1–6 sites, 10–25 staff), recruit and coach personnel, and align operations with business strategy while maintaining strong customer relationships and site visits (approx. 35% travel).

Competenze

• Bachelor's degree or equivalent experience in a technical or services field.
• 5–10 years of customer-support leadership experience in a technical environment.
• 3–25 person team lead experience with field teams.

Mansioni

• Plan, direct, and monitor operational activities of on-site technical teams.
• Coordinate customer escalations and issues with field teams and vendors.
• Drive process improvements aligned with business strategy and SLA targets.
• Ensure full understanding of service contracts and terms.
• Report risks to SLA or customer satisfaction and implement mitigation.
• Manage site KPIs and regular status updates to the Geo Lead.
• Recruit, onboard, coach, and assess performance of staff; manage payroll/onboarding.

Conoscenze

Team leadership

Customer support

Operations management

Site visits

Mentoring/coaching

Relationship building

Budget/headcount planning

Formazione

Bachelor's degree

Descrizione del lavoro

Hewlett Packard Enterprise is seeking a District Service Manager for its HPC/AI business. This remote/teleworker role will guide on-site teams, coordinate escalations, and drive improvements to meet SLA and customer-satisfaction targets.

You will manage a multi-site team (1–6 sites, 10–25 staff), recruit and coach personnel, and align operations with business strategy while maintaining strong customer relationships and site visits (approx. 35% travel).