Remote HPC/AI District Service Leader

Hewlett Packard Enterprise; Colorado; À distance; USD 115 000 - 218 000; Plein temps

Résumé du poste

Hewlett Packard Enterprise seeks an experienced HPC/AI BU District Service Manager to lead remote on-site service delivery across multiple sites. You will direct site teams, manage customer escalations, and align with sales and Geo leadership to meet KPIs.

You will recruit, coach, and develop a 10–25 person team, travel about 35% to field sites, and own headcount planning while ensuring contract terms are followed and risks are mitigated.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar.

Responsabilités

• Direct plan, direct, and monitor operational/tactical activities of technical on-site team.
• Coordinate customer and technical issue escalations and ensure timely resolutions.
• Provide process improvement guidance aligned with business tactics and strategy.
• Understand service contract terms and conditions.
• Identify and close risks to SLA or customer satisfaction.
• Meet targets by managing site KPIs and reporting to Services Geo Lead.
• Establish relationships with customers and sales teams; travel ~35% to sites.
• On-board new team members and provide coaching and leadership.

Connaissances

Team management

Escalation handling

Stakeholder alignment

Formation

Bachelor's degree

Description du poste

Hewlett Packard Enterprise seeks an experienced HPC/AI BU District Service Manager to lead remote on-site service delivery across multiple sites. You will direct site teams, manage customer escalations, and align with sales and Geo leadership to meet KPIs.

You will recruit, coach, and develop a 10–25 person team, travel about 35% to field sites, and own headcount planning while ensuring contract terms are followed and risks are mitigated.