HPC & AI District Service Leader

Hewlett Packard Enterprise; United States; On-site; USD 109,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise seeks a Compliance Leadership role in the United States to manage technical service delivery across multiple customer field sites. This full-time, on-site position leads 10-25 technical employees across 1-6 sites and requires about 35% travel.

The role focuses on customer escalations, SLA and KPI performance, staffing, coaching, contract compliance, and process improvements while collaborating with sales and business stakeholders.

Qualifications

• Experience leading technical service teams across multiple sites.

Responsibilities

• Manages technical service delivery across multiple customer field sites.
• Leads a team of 10-25 technical employees across 1-6 sites.
• Handles customer escalations, SLA and KPI performance.
• Oversees staffing, coaching, contract compliance and process improvements.
• Collaborates with sales and business stakeholders.
• Ventures roughly 35% travel.

Skills

Team leadership

Staffing

Coaching

Contract compliance

Process improvements

SLA/KPI management

Collaboration with sales

Customer escalations

Travel readiness

Job description

Hewlett Packard Enterprise seeks a Compliance Leadership role in the United States to manage technical service delivery across multiple customer field sites. This full-time, on-site position leads 10-25 technical employees across 1-6 sites and requires about 35% travel.

The role focuses on customer escalations, SLA and KPI performance, staffing, coaching, contract compliance, and process improvements while collaborating with sales and business stakeholders.