Remote HPC/AI District Service Lead

Hewlett Packard Enterprise; Sacramento (CA); Remote; USD 115,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise seeks a HPC/AI BU District Service Manager to lead on-site teams and manage service delivery for customer sites across multiple regions. This remote/teleworker role emphasizes coordinating with site leads, managing escalations, and driving process improvements to meet contractual commitments.

Ideal candidates bring 5–10 years of customer support leadership in technical environments and demonstrated ability to manage 10–25 staff across 1–6 sites. Travel ~35% is expected.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar.
• Experience in a dynamic environment / adaptable to change / receptive to constructive feedback.
• 360-degree relationship and communication to peers, junior staff, leaders, and customers.

Responsibilities

• Service delivery: plan, direct, and monitor operations for technical on-site team.
• Coordinate customer escalations and service issues with field team.
• Provide guidance on process improvements aligned with business tactics.
• Ensure understanding of service contract terms and conditions.
• Identify and close risks to SLA or customer satisfaction.
• Meet targets by managing site and business KPIs; provide status updates.

Skills

Team leadership

Customer support

Managerial abilities

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

Hewlett Packard Enterprise seeks a HPC/AI BU District Service Manager to lead on-site teams and manage service delivery for customer sites across multiple regions. This remote/teleworker role emphasizes coordinating with site leads, managing escalations, and driving process improvements to meet contractual commitments.

Ideal candidates bring 5–10 years of customer support leadership in technical environments and demonstrated ability to manage 10–25 staff across 1–6 sites. Travel ~35% is expected.