Remote HPC/AI District Service Leader

HITEC; California; Remote; USD 124,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a HPC/AI BU District Service Manager to lead a remote on-site service team across multiple sites in the US. The role focuses on service delivery, customer relations, and operational excellence with significant travel.

The ideal candidate has 5–10 years in customer support in a technical environment, plus 3–10 years of team lead experience, and a Bachelor's degree or equivalent. Competitive compensation with annual salary range provided.

Qualifications

• Five to ten years of related customer support experience in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team lead experience (3-25 people) as HPC Field Team Lead or similar.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Plan, direct, and monitor operational activities of the on-site team.
• Coordinate customer escalations and issues with field team.
• Provide guidance on process improvements aligned with business tactics and strategy.
• Understand service contract terms and conditions.
• Identify and close risks to SLA or customer satisfaction.
• Meet targets by managing site and business KPIs.
• Provide status updates to Services Geo Lead (Director).
• Establish and maintain relationships with customers and sales teams.
• Regularly visit sites and customers (≈35% travel).
• Lead site team personnel across multiple sites (1–6 sites; 10–25 people).
• Recruit and develop direct staff; coach and lead teams.
• Manage admin like performance reviews and time off.
• Forecast headcount based on revenue and budget.
• On-board new team members.

Skills

Customer relations

Strategic planning

Leadership

Vendor/customer coordination

Education

Bachelor's degree or equivalent experience

Job description

Hewlett Packard Enterprise is seeking a HPC/AI BU District Service Manager to lead a remote on-site service team across multiple sites in the US. The role focuses on service delivery, customer relations, and operational excellence with significant travel.

The ideal candidate has 5–10 years in customer support in a technical environment, plus 3–10 years of team lead experience, and a Bachelor's degree or equivalent. Competitive compensation with annual salary range provided.