HPC/AI BU District Service Manager

Hewlett Packard Enterprise; California; Remote; USD 115,000 - 251,000; Full time

Benefits offered by this job

Remote work

Health benefits

Job summary

Hewlett Packard Enterprise is seeking a District Service Manager for its HPC/AI business. This remote/teleworker role will guide on-site teams, coordinate escalations, and drive improvements to meet SLA and customer-satisfaction targets.

You will manage a multi-site team (1–6 sites, 10–25 staff), recruit and coach personnel, and align operations with business strategy while maintaining strong customer relationships and site visits (approx. 35% travel).

Qualifications

• Bachelor's degree or equivalent experience in a technical or services field.
• 5–10 years of customer-support leadership experience in a technical environment.
• 3–25 person team lead experience with field teams.

Responsibilities

• Plan, direct, and monitor operational activities of on-site technical teams.
• Coordinate customer escalations and issues with field teams and vendors.
• Drive process improvements aligned with business strategy and SLA targets.
• Ensure full understanding of service contracts and terms.
• Report risks to SLA or customer satisfaction and implement mitigation.
• Manage site KPIs and regular status updates to the Geo Lead.
• Recruit, onboard, coach, and assess performance of staff; manage payroll/onboarding.

Skills

Team leadership

Customer support

Operations management

Site visits

Mentoring/coaching

Relationship building

Budget/headcount planning

Education

Bachelor's degree

Job description

HPC/AI BU District Service ManagerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.**Who We Are:**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.**Job Description:**Job requirements: * Service delivery + Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team. + Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team + Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility. + Responsible for the full understanding of the service contract and associated terms and conditions. + Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction + Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs) + Routine status updates to Services Geo Lead (Director) + undefined + Inter-team relations - Establish and manage relationships with customers. - Establish and maintain close collaborative relationship with the sales account team and stakeholders. - Regularly visit sites to field teams and customers (approximately 35% travel) - Integrate technical knowledge and business understanding to create solutions for customers. - margin-top:0in;\"> margin-top:0in;\">undefined - Team management * Direct manager of site team personnel across multiple field sites (typically 1-6 sites, 10-25 people including site leads) * Recruit and support development of direct staff members. * Provide coaching and leadership to assigned technical staff. * Manage administrative activities such as one-on-one feedback, annual performance reviews, payroll, approving of time off, promotion nomination packages, etc. * Proactively gauge current and 6–12-month outlook of required head count, considering site revenue and budget * On-board new team members general needs (e.g. HPE IT, payroll, benefits, leave, etc.) + Preferred work and education experience: - Bachelor's degree preferred or equivalent experience. - Five to ten years of related experience in customer support in a technical environment with proven managerial abilities. - 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar - Experience in a dynamic environment / adaptable to change / receptive to constructive feedback - 360-degree relationship and communication to peers, junior staff, leaders, and customers**Accessibility** HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**What We Can Offer You:****Health & Wellbeing**We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.**Personal & Professional Development**We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.**Unconditional Inclusion**We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.**Let's Stay Connected:**Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.#unitedstates### ### #highperformancecompute**Job:**Services**Job Level:**Manager\\_1 \"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 115,000 - 218,000 in Colorado // 124,000 - 251,000 in California The listed salary range reflects base salary. Variable incentives may also be offered.\"