Remote Housing Support Specialist – Relocation & Leases

Sedgwick; Hartford (CT); Remote; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Housing Support Specialist to coordinate lease extensions and housing support for displaced policyholders in a fast-paced service environment. You will ensure continuity of housing by proactively managing extensions, resolving in-stay issues, and maintaining clear communication with insureds, adjusters, and landlords.

Ideal candidates have 2 years of leasing or property management experience, strong communication, and organizational skills.

Qualifications

• High school diploma or GED required.
• Two (2) years of experience in leasing, property management, customer service or account management.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
• Serve as a key point of contact for adjusters and landlords during relocation, ensuring consistent communication and empathetic support during extensions and ongoing service needs.
• Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines to policyholders.
• Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity.
• Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns.
• Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements.
• Investigate and resolve issues related to property conditions, damages, and vendor performance.
• Maintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, and managing move-out coordination.
• Document all communication, updates, and actions in internal systems with accuracy and timeliness.
• Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency.
• Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination.
• Handle multiple claims simultaneously while meeting service level expectations and deadlines.

Skills

Verbal & written comms

Organizational skills

Detail-oriented

Problem-solving

MS Office

Independent worker

Coordination

Accountability

Bilingual English/Spanish a plus

Tools

Microsoft Office (Word, Excel)

Job description

Sedgwick is seeking a Housing Support Specialist to coordinate lease extensions and housing support for displaced policyholders in a fast-paced service environment. You will ensure continuity of housing by proactively managing extensions, resolving in-stay issues, and maintaining clear communication with insureds, adjusters, and landlords.

Ideal candidates have 2 years of leasing or property management experience, strong communication, and organizational skills.