Housing Solutions Coordinator – Relocation & Leases

Sedgwick; New York (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Sedgwick in New York is seeking a Housing Support Specialist to coordinate lease extensions and housing needs for displaced policyholders. You will balance empathetic customer service with vendor coordination to ensure uninterrupted, comfortable housing and timely service.

This role requires strong communication, organization, and problem‑solving skills, plus experience in leasing or property management. Bilingual English/Spanish is a plus; proficiency with Microsoft Office and CRM systems helps

Qualifications

• Education: High school diploma or GED required.
• Experience: 2 years in leasing, property management, or customer service.
• Bi-lingual in English/Spanish a plus.

Responsibilities

• Coordinate and manage lease extensions with adjusters, landlords, and policyholders.
• Monitor upcoming lease expirations to prevent service interruptions.
• Resolve in-stay service requests and coordinate with vendors for extensions.
• Maintain accurate billing records and lease documentation in internal systems.
• Communicate with insureds, adjusters, and landlords with empathy and urgency.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

CRM familiarity

Microsoft Office

Independent work

Vendor coordination

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Sedgwick in New York is seeking a Housing Support Specialist to coordinate lease extensions and housing needs for displaced policyholders. You will balance empathetic customer service with vendor coordination to ensure uninterrupted, comfortable housing and timely service.

This role requires strong communication, organization, and problem‑solving skills, plus experience in leasing or property management. Bilingual English/Spanish is a plus; proficiency with Microsoft Office and CRM systems helps