Housing Support & Lease Coordination Specialist

Embedded Shishya; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Housing Support Specialist to coordinate lease extensions and ongoing housing for displaced policyholders. You will ensure housing continuity by managing extensions, resolving in-stay service issues, and maintaining strong communication with insureds, adjusters, and landlords.

The role blends empathetic customer support with operational coordination and detailed lease management to deliver an elevated service experience with urgency, accountability, and professionalism.

Qualifications

• Exceptional verbal and written communication, empathetic client support.
• Strong organizational skills to manage multiple extensions and deadlines.
• Detail-oriented with billing and lease documentation focus.

Responsibilities

• Coordinate full lease extension process with adjusters, landlords, and vendors.
• Maintain proactive communication between insureds, adjusters, and property managers.
• Monitor upcoming lease expirations to prevent service interruptions.
• Document communications and actions in internal systems with accuracy.
• Handle multiple claims simultaneously while meeting SLAs.

Skills

Communication skills

Organizational skills

Attention to detail

Problem solving

Bilingual English/Spanish

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Sedgwick is seeking a Housing Support Specialist to coordinate lease extensions and ongoing housing for displaced policyholders. You will ensure housing continuity by managing extensions, resolving in-stay service issues, and maintaining strong communication with insureds, adjusters, and landlords.

The role blends empathetic customer support with operational coordination and detailed lease management to deliver an elevated service experience with urgency, accountability, and professionalism.