Housing Continuity & Relocation Specialist

Sedgwick; Georgia; On-site; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is hiring a Housing Support Specialist to coordinate lease extensions and ongoing housing for displaced policyholders in a fast-paced, service-driven environment. You will manage the full lease extension process with adjusters and landlords, monitor expirations, resolve in-stay service requests, and maintain accurate records.

This role requires empathy, urgency, and clear communication across insureds, vendors, and internal teams.

Qualifications

• Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy.
• Strong organizational skills with the ability to manage high volume of extensions, deadlines, and service requests simultaneously.
• Detail-oriented with a focus on billing accuracy, lease documentation, and system updates.
• Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues.

Responsibilities

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
• Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs
• Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders
• Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity
• Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns
• Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements
• Investigate and resolve issues related to property conditions, damages, and vendor performance
• Maintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation
• Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness
• Identify risks, delays, or service failures early and elevate appropriately with ownership and urgency
• Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination
• Handle multiple claims simultaneously while meeting service level expectations and deadlines

Skills

Verbal Communication

Written Communication

Organization

Problem Solving

Multitasking

Vendor Coordination

Bilingual English/Spanish (plus)

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

CRM systems

Job description

Sedgwick is hiring a Housing Support Specialist to coordinate lease extensions and ongoing housing for displaced policyholders in a fast-paced, service-driven environment. You will manage the full lease extension process with adjusters and landlords, monitor expirations, resolve in-stay service requests, and maintain accurate records.

This role requires empathy, urgency, and clear communication across insureds, vendors, and internal teams.