(English C1) Customer Support Consultant, hospitality (remote)

SupportYourApp; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

SupportYourApp is seeking a Customer Support Consultant to provide exceptional support to clients across multiple channels from a home office in the United States. You will engage with customers via calls, chats, and emails, building lasting relationships while utilizing evolving tools and maintaining data security.

The role requires strong English proficiency (C1) and 6–12 months of customer support experience, plus sharp analytical thinking to research and resolve inquiries effectively,

Qualifications

• Excellent English skills (C1) in spoken and written form.
• 6–12 months of experience in a customer support role.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support experience

Analytical thinking

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 6-12 months of experience in a customer support role;
• Strong analytical thinking and research skills;