Remote Hospitality Experience Specialist - Training

Alegria Travel Services; Austin (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

Alegria Travel Services is seeking a Hospitality Experience Coordinator to support clients from initial inquiry through completion, researching options, and coordinating arrangements to ensure a smooth travel experience.

This fully remote role emphasizes strong communication, attention to detail, and proactive service. Comprehensive onboarding and ongoing learning opportunities are provided to help you grow with our team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management skills.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization

Online research

Digital platforms

Reliability

Hospitality experience helpful

Job description

Alegria Travel Services is seeking a Hospitality Experience Coordinator to support clients from initial inquiry through completion, researching options, and coordinating arrangements to ensure a smooth travel experience.

This fully remote role emphasizes strong communication, attention to detail, and proactive service. Comprehensive onboarding and ongoing learning opportunities are provided to help you grow with our team.