Remote Hospitality Experience Specialist

Alegria Travel Services; Youngstown (OH); Remote; USD 42,000 - 62,000; Full time

Job summary

A alegre Travel Services seeks a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

The role emphasizes customer service, organization, and helping clients navigate options based on individual needs. Fully remote with onboarding and ongoing learning in a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Research skills

Digital platforms

Professionalism

Hospitality experience

Job description

A alegre Travel Services seeks a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

The role emphasizes customer service, organization, and helping clients navigate options based on individual needs. Fully remote with onboarding and ongoing learning in a collaborative team environment.