Remote Hospitality Experience Specialist

Alegria Travel Services; Miami (FL); Remote; USD 38,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Continuing education

Professional systems access

Collaborative team

Job summary

Alegria Travel Services is seeking a Hospitality Experience Coordinator to assist clients researching services, coordinating arrangements, and ensuring a seamless experience from initial inquiry to completion.

Ideal candidates are strong communicators with a detail-oriented mindset, able to navigate options for individual client needs in a fully remote environment with comprehensive onboarding and ongoing learning opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management skills.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Attention to detail

Organization

Time management

Online research

Learn new platforms

Reliability and professionalism

Hospitality experience not required

Job description

Alegria Travel Services is seeking a Hospitality Experience Coordinator to assist clients researching services, coordinating arrangements, and ensuring a seamless experience from initial inquiry to completion.

Ideal candidates are strong communicators with a detail-oriented mindset, able to navigate options for individual client needs in a fully remote environment with comprehensive onboarding and ongoing learning opportunities.