Remote Hospitality Experience Concierge

Alegria Travel Services; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Alegria Travel Services is seeking a Hospitality Experience Coordinator to support clients from initial inquiry through completion. You will research options, coordinate arrangements, and ensure a smooth, personalized experience for each client.

The role emphasizes excellent communication, organization, and adaptability, with comprehensive onboarding and ongoing learning opportunities in a fully remote setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management skills.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication skills

Customer-service mindset

Attention to detail

Organization & time-management

Online research skills

Learning new platforms

Reliability & professionalism

Hospitality experience helpful

Job description

Alegria Travel Services is seeking a Hospitality Experience Coordinator to support clients from initial inquiry through completion. You will research options, coordinate arrangements, and ensure a smooth, personalized experience for each client.

The role emphasizes excellent communication, organization, and adaptability, with comprehensive onboarding and ongoing learning opportunities in a fully remote setting.