Remote Hospitality Experience Concierge

Alegria Travel Services

Salt Lake City (UT)

Remote

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Fully remote environment

Comprehensive onboarding

Continuing education opportunities

Access to professional systems

Job summary

Alegria Travel Services is seeking a Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a seamless experience from initial inquiry to completion.

This role suits someone who enjoys customer service, organization, research, and guiding clients through various options tailored to their needs. Fully remote, with onboarding and ongoing training for professional growth.

Qualifications

Excellent communication and interpersonal skills.
Strong customer-service mindset.
High attention to detail.
Good organization and time-management abilities.
Comfortable researching information online.
Ability to learn new digital platforms and systems.
Reliable, professional, and responsive.

Responsibilities

Gather information about client preferences and requests.
Research accommodations, activities, transportation, and other available services.
Assist with coordinating reservations and related arrangements.
Communicate important information and updates to clients.
Review confirmations and details for accuracy.
Assist with modifications and special requests.
Maintain organized client records and documentation.
Follow up on outstanding information and upcoming arrangements.
Coordinate with hospitality and service providers when needed.
Provide responsive and professional client support.