Remote Hospitality Experience Concierge

Alegria Travel Services; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

Alegria Travel Services invites a personable Hospitality Experience Coordinator to assist clients in researching services, coordinating arrangements, and ensuring a smooth experience from initial inquiry to completion.

The role suits someone who enjoys customer service, organization, research, and guiding clients through options that fit their needs. Fully remote with onboarding and ongoing learning in a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Skills

Communication skills

Customer service mindset

Attention to detail

Organization

Time management

Research online

Digital platforms

Reliability

Professionalism

Job description

Alegria Travel Services invites a personable Hospitality Experience Coordinator to assist clients in researching services, coordinating arrangements, and ensuring a smooth experience from initial inquiry to completion.

The role suits someone who enjoys customer service, organization, research, and guiding clients through options that fit their needs. Fully remote with onboarding and ongoing learning in a collaborative team.