Remote Home Warranty Support Specialist

Lennar; Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Assistance program

Education assistance

Adoption assistance

Vacation days

Holidays

Sick leave

Personal days

Referral bonus

Home purchase discounts

Everyone’s Included Day

Job summary

Lennar is seeking a Customer Care Representative to support homeowners with warranty and service needs through digital channels. You will assist with remote assessments, guide homeowners through troubleshooting, and coordinate with Trade Partners to resolve issues promptly.

In this role you will document findings, manage case histories, and communicate clearly with homeowners, field teams, and partners while upholding Lennar's warranty policies and standards.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills, and understand technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel).Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

Skills

Verbal and written communication

Customer service

Time-management

Problem solving

Technical understanding of residential

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Customer Care Representative to support homeowners with warranty and service needs through digital channels. You will assist with remote assessments, guide homeowners through troubleshooting, and coordinate with Trade Partners to resolve issues promptly.

In this role you will document findings, manage case histories, and communicate clearly with homeowners, field teams, and partners while upholding Lennar's warranty policies and standards.