Remote Warranty & Service Specialist

Lennar USA; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid parental leave

Education assistance

Vacation and holidays

Home purchase discounts

Job summary

Lennar in Austin, TX is hiring a Customer Care Representative to support homeowners with warranty and service requests through remote assessment and digital channels. You will collaborate with field teams and Trade Partners to resolve issues promptly, using online tools and clear communication.

The ideal candidate has strong customer service experience, excellent verbal and written skills, and comfort with MS Word and Excel.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills, and understand technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

Skills

High School diploma

Verbal communication

Written communication

Customer service experience

Time management

Flexible hours

Analytical skills

MS Word & Excel

Tools

Microsoft Word

Excel

Job description

Lennar in Austin, TX is hiring a Customer Care Representative to support homeowners with warranty and service requests through remote assessment and digital channels. You will collaborate with field teams and Trade Partners to resolve issues promptly, using online tools and clear communication.

The ideal candidate has strong customer service experience, excellent verbal and written skills, and comfort with MS Word and Excel.