Remote Warranty & Homeowner Care Specialist

Lennar USA; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan with Company M​

Paid Parental Leave

Adoption Assistance

Vacation and Holidays

Home Purchase Discounts

Everyone’s Included Day

Job summary

Lennar is seeking a Customer Care Representative in Charleston to provide warranty and service support to Homeowners via digital channels. You will respond quickly and professionally, using remote assessment and virtual technology to ensure timely issue resolution.

Join Lennar’s Customer Care Team to communicate effectively with Homeowners, field teams, and Trade Partners, guiding troubleshooting, documenting findings, and coordinating warranty work.

Qualifications

• Prior customer service experience required, preferably with a homebuilder.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Must understand technical aspects of residential construction.
• Availability for flexible hours including evenings, weekends and holidays.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel). Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

Skills

Prior customer service experience

Excellent communication skills

Problem solving

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Customer Care Representative in Charleston to provide warranty and service support to Homeowners via digital channels. You will respond quickly and professionally, using remote assessment and virtual technology to ensure timely issue resolution.

Join Lennar’s Customer Care Team to communicate effectively with Homeowners, field teams, and Trade Partners, guiding troubleshooting, documenting findings, and coordinating warranty work.