Remote Home Health Intake & Care Coordinator

Float Health; Reno (NV); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone & internet stipend

Annual learning stipend

HSA/FSA

Remote work within the US

Job summary

Float Health is a fully remote US-based employer seeking an Intake Specialist to manage new patient referrals and coordinate timely start-of-care visits. The role requires strong organizational skills, clear communication, and a proactive mindset to liaise between pharmacies, nurses, and patients.

You'll use the Float Health platform and tools to onboarding patients, match nurses, and confirm logistics, with a focus on delivering high-quality patient experiences in a fast-paced startup

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using the Float Health platform and supporting technology (Zendesk, Google Suite, Slack).
• Collect information from pharmacies and patients; match appropriate nurses to patients; onboard patients to Float Health.
• Confirm logistics and schedules with all users to ensure safe, seamless home visits; respond to restaff and reschedule requests.
• Communicate clearly, kindly, and proactively with pharmacies, nurses, and patients via email, phone, chat, and SMS; respond to inbound and outbound inquiries.
• Work cross-functionally with internal teams in shared queues and Slack to ensure visit documentation and related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously; learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies; provide feedback to improve technology and processes.

Skills

Medical scheduling

Multi-platform use

Inbound communications

Typing 60 wpm

Critical thinking

Time management

Customer service

Clear communication

Teamwork

Job description

Float Health is a fully remote US-based employer seeking an Intake Specialist to manage new patient referrals and coordinate timely start-of-care visits. The role requires strong organizational skills, clear communication, and a proactive mindset to liaise between pharmacies, nurses, and patients.

You'll use the Float Health platform and tools to onboarding patients, match nurses, and confirm logistics, with a focus on delivering high-quality patient experiences in a fast-paced startup