Remote HIPAA Records & Release Specialist

Sharecare; Frankfort (KY); Remote; USD 32,000 - 52,000; Full time

Job summary

Sharecare is seeking a Remote, full-time support role to assist with Release of Information operations, quality control, and customer service for medical records requests. You will help ensure HIPAA compliance and timely fulfillment while coordinating with multiple teams.

In this role, you will perform data entry, quality checks, and issue resolution to minimize turnaround times. Strong attention to detail and ability to work independently are required.

Qualifications

• Minimum 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service.
• Experience with internal electronic record workflow systems (Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.).
• Attention to detail.
• Ability to work in a fast-paced, production-oriented environment.
• High level of reliability, productivity and professionalism.
• Good communication skills, both written and oral.
• The ability to work independently and be productive with little supervision.

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information.
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
• Research and resolve workflow and record issues quickly to minimize delays in turnaround.
• Identify and escalate critical and important issues to management.

Skills

Attention to detail

Communication skills

Self-motivation

Reliability

Tools

Word

Excel

Outlook

Record management systems

Intranet

Exceptions management

Job description

Sharecare is seeking a Remote, full-time support role to assist with Release of Information operations, quality control, and customer service for medical records requests. You will help ensure HIPAA compliance and timely fulfillment while coordinating with multiple teams.

In this role, you will perform data entry, quality checks, and issue resolution to minimize turnaround times. Strong attention to detail and ability to work independently are required.