Remote ROI Support Specialist

Sharecare

Annapolis (MD)

Remote

USD 42,000 - 54,000

Full time

8 days ago

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Job summary

Sharecare is seeking a remotely based Full Time Release of Information Support role to assist specialists in fulfilling medical records requests. You will perform data entry, quality control, and collaborate with customer service to resolve issues while ensuring HIPAA compliance and adherence to applicable laws.

The ideal candidate has experience with Sharecare HDS, strong attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

Minimum 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred.
Experience with internal electronic-based record workflow systems is a plus.
Strong attention to detail and ability to work in fast-paced environments.

Responsibilities

Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
Ensure compliance with HIPAA and state/federal laws for Release of Information.
Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
Communicate with Customer Service and other departments to answer questions and resolve issues with requests.
Research and resolve workflow and record issues quickly to minimize delays in turnaround.
Identify and elevate critical issues to management.