HIPAA ROI Records Support Specialist

Sharecare; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Sharecare is seeking a detail-oriented Release of Information support specialist to assist Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling patient medical records requests.

You will ensure HIPAA compliance, perform data entry and quality checks, and coordinate with multiple departments to resolve issues quickly, maintaining accuracy and privacy at all times.

Qualifications

• 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service.
• Proficiency with internal electronic record workflow systems.
• Strong attention to detail.
• Ability to work in a fast-paced, production-oriented environment.
• High reliability and professionalism.
• Good written and spoken communication.
• Ability to work independently with minimal supervision.

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information.
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
• Research and resolve workflow and record issues quickly to minimize delays in turnaround.
• Identify and escalation critical and important issues to management.

Skills

HDS Knowledge

Customer Service

Attention to detail

Fast-paced environment

Reliable and professional

Effective communication

Tools

Record Management System

Excel

Outlook

Job description

Sharecare is seeking a detail-oriented Release of Information support specialist to assist Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling patient medical records requests.

You will ensure HIPAA compliance, perform data entry and quality checks, and coordinate with multiple departments to resolve issues quickly, maintaining accuracy and privacy at all times.