ROI & HIPAA Support Specialist

Sharecare-0658f4bc

United States

Remote

USD 34,000 - 52,000

Full time

4 days ago

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Job summary

Sharecare is seeking a detail-oriented professional to support Release of Information Specialists, QA, and Customer Service in fulfilling medical records requests. You will ensure HIPAA compliance, perform data entry and quality control, and coordinate with multiple teams to resolve issues quickly.

Ideal candidates have 6+ months experience with Sharecare HDS in QC or related areas and strong communication skills.

Qualifications

Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required.
1 year or more preferred.
Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.

Responsibilities

Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations.
Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
Research and resolve workflow and record issues quickly to minimize delays in turnaround.
Identify and escalate critical and important issues to management.